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Malaysia Medical Insurance Organization - MMI Associate Members (AM) Nationwide Listing, Your Ideal Medical and Health Insurance Senior Advisors and Malaysia Insurer Listing and Information
Malaysia Medical Insurance Organization (MMI)
Malaysia Medical Insurance Organization (MMI)
Your Trusted Malaysia Medical Insurance Advisory Organization
MMI Head Office Training Centre
158-3-7, Blok 158, Kompleks Maluri,
Jalan Jejaka, Taman Maluri, Cheras,
55100 Kuala Lumpur, Malaysia.
MMI careline : +603-92863323
mmicare@medicalinsurance.com.my
www.medicalinsurance.com.my
MMI Head Office and Training Centre Photo
| Malaysia Medical Insurance Organisation ( Customer Service (Medical Insurance Department) ) | ||
| Address | : | 158-3-7, BLOK 158, KOMPLEKS MALURI, JALAN JEJAKA, TAMAN MALURI, CHERAS, 55100 KUALA LUMPUR, MALAYSIA. |
| Tel | : | +603-92863323 |
| : | mmicare@medicalinsurance.com.my | |
Malaysia Medical Insurance Organization (MMI)
Your Trusted Malaysia Medical Insurance Risk Management Advisory Provider
Malaysia Medical Insurance Organization (MMI)
Head Office,
158-3-7, BLOK 158, KOMPLEKS MALURI,
JALAN JEJAKA, TAMAN MALURI,CHERAS,
JALAN JEJAKA, TAMAN MALURI,CHERAS,
55100 KUALA LUMPUR, MALAYSIA.
MMI careline +603-92863323
mmicare@medicalinsurance.com.my
www.medicalinsurance.com.my
Your Ideal Medical and Health Insurance Senior Advisors
MMI Associate Members (AM)
Nationwide List
AM Code and Servicing Location
C001-SOL Location : Central Region, West Malaysia, Malaysia.
Name : Anna Sim AM Code : C001-SOL
Type of Insurance Solution Services :
Individual, Group Workers and Employees Benefits
Medical
Insurance coverage,
Health Insurance coverage,
Medical Care Insurance coverage,
Medical Card
Admission Benefits insurance coverage,
Hospitalisation Insurance coverage,
Surgical fees and Anesthetist fees Insurance coverage,
Specialist Consultant, Surgeon and Physician expenses Insurance coverage,
Accident Income Insurance coverage,
Accident Disablement Insurance coverage,
Accident Medical Expenses Insurance
Accidental Insurance coverage,
Traveling Medical Expenses Insurance coverage,
Traveling Accident
Expenses
Insurance coverage,
Disablement Insurance coverage,
Dread Disease Insurance coverage,
Get Your Online Quote for Medical and Health Insurance HERE !
Underwritten Insurer : Zurich Malaysia, MSIG Malaysia, AIG Malaysia
N002-ZIL Location : Northern Region, West Malaysia, Malaysia.
Name : Cik Zilla AM Code : N001-ZIL
Type of Insurance Solution Services :
Individual, Group Workers and Employees Benefits
Medical
Insurance coverage,
Health Insurance coverage,
Medical Care Insurance coverage,
Medical Card
Admission Benefits insurance coverage,
Hospitalisation Insurance coverage,
Surgical fees and Anesthetist fees Insurance coverage,
Specialist Consultant, Surgeon and Physician expenses Insurance coverage,
Accident Income Insurance coverage,
Accident Disablement Insurance coverage,
Accident Medical Expenses Insurance
Accidental Insurance coverage,
Traveling Medical Expenses Insurance coverage,
Traveling Accident
Expenses
Insurance coverage,
Disablement Insurance coverage,
Dread Disease Insurance coverage,
Get Your Online Quote for Medical and Health Insurance HERE !
Insurer : Allianz Malaysia, Hong Leong Assurance Malaysia, Lonpac Insurance Malaysia
S001-YSS Location : Southern Region, West Malaysia, Malaysia.
Name : Ms Sherene Yap AM Code : S001-YSS
Type of Insurance Solution Services :
Individual, Group Workers and Employees Benefits
Medical
Insurance coverage,
Health Insurance coverage,
Medical Care Insurance coverage,
Medical Card
Admission Benefits insurance coverage,
Hospitalisation Insurance coverage,
Surgical fees and Anesthetist fees Insurance coverage,
Specialist Consultant, Surgeon and Physician expenses Insurance coverage,
Accident Income Insurance coverage,
Accident Disablement Insurance coverage,
Accident Medical Expenses Insurance
Accidental Insurance coverage,
Traveling Medical Expenses Insurance coverage,
Traveling Accident
Expenses
Insurance coverage,
Disablement Insurance coverage,
Dread Disease Insurance coverage,
Get Your Online Quote for Medical and Health Insurance HERE !
Insurer : AIA Malaysia, AXA Malaysia, The Pacific Insurance Malaysia
ESB001-WPV Location : Sabah Region, East Malaysia, Malaysia.
Name : Ms Yuki Wan AM Code : ESB001-WPV
Type of Insurance Solution Services :
Individual, Group Workers and Employees Benefits
Medical
Insurance coverage,
Health Insurance coverage,
Medical Care Insurance coverage,
Medical Card
Admission Benefits insurance coverage,
Hospitalisation Insurance coverage,
Surgical fees and Anesthetist fees Insurance coverage,
Specialist Consultant, Surgeon and Physician expenses Insurance coverage,
Accident Income Insurance coverage,
Accident Disablement Insurance coverage,
Accident Medical Expenses Insurance
Accidental Insurance coverage,
Traveling Medical Expenses Insurance coverage,
Traveling Accident
Expenses
Insurance coverage,
Disablement Insurance coverage,
Dread Disease Insurance coverage,
Get Your Online Quote for Medical and Health Insurance HERE !
Insurer : Prudential Assurance Malaysia, ACE Jerneh Malaysia, AM Assurance Malaysia.
ESR001-CCV Location : Sarawak Region, East Malaysia, Malaysia.
Name : Ms Joey Chin AM Code : ESR001-CCV
Type of Insurance Solution Services :
Individual, Group Workers and Employees Benefits
Medical
Insurance coverage,
Health Insurance coverage,
Medical Care Insurance coverage,
Medical Card
Admission Benefits insurance coverage,
Hospitalisation Insurance coverage,
Surgical fees and Anesthetist fees Insurance coverage,
Specialist Consultant, Surgeon and Physician expenses Insurance coverage,
Accident Income Insurance coverage,
Accident Disablement Insurance coverage,
Accident Medical Expenses Insurance
Accidental Insurance coverage,
Traveling Medical Expenses Insurance coverage,
Traveling Accident
Expenses
Insurance coverage,
Disablement Insurance coverage,
Dread Disease Insurance coverage,
Get Your Online Quote for Medical and Health Insurance HERE !
Insurer : ING Insurance Malaysia, Tokio Marine Malaysia, Berjaya Sompo Insurance Malaysia.
MMI always care for your benefits !
If you need any assistance, inquiry or query for your Malaysia medical and health insurance policy or claim matters, please refer head office address and email address information and contact information from Malaysia insurance company relevant department or division of person in charge as below :
Information provided from Bank Negara Malaysia (BNM)
Malaysia Insurance Company Listing
Life and General Insurance Business
1) American International Assurance Bhd
2) Etiqa Insurance Berhad
3) ING Insurance Berhad
4) MCIS Zurich Insurance Berhad
5) Prudential Assurance Malaysia Berhad
6) Zurich Insurance Malaysia Berhad
1) American International Assurance Bhd
2) Etiqa Insurance Berhad
3) ING Insurance Berhad
4) MCIS Zurich Insurance Berhad
5) Prudential Assurance Malaysia Berhad
6) Zurich Insurance Malaysia Berhad
Life Insurance Business Only
1) AXA Affin Life Insurance Berhad
2) Allianz Life Insurance Malaysia Berhad
3) AmLife Insurance Berhad
4) CIMB Aviva Assurance Berhad
5) Great Eastern Life Assurance (Malaysia) Berhad
6) Hong Leong Assurance Berhad
7) Manulife Insurance Berhad
8) Tokio Marine Life Insurance Malaysia Bhd
9) Uni.Asia Life Assurance Berhad
1) AXA Affin Life Insurance Berhad
2) Allianz Life Insurance Malaysia Berhad
3) AmLife Insurance Berhad
4) CIMB Aviva Assurance Berhad
5) Great Eastern Life Assurance (Malaysia) Berhad
6) Hong Leong Assurance Berhad
7) Manulife Insurance Berhad
8) Tokio Marine Life Insurance Malaysia Bhd
9) Uni.Asia Life Assurance Berhad
General Insurance Business Only
No.
01) ACE Jerneh Insurance Berhad
02) AIG Malaysia Insurance Berhad
03) AXA Affin General Insurance Berhad
04) Allianz General Insurance Company (Malaysia) Berhad
05) AmG Insurance Berhad
06) Berjaya Sompo Insurance Berhad
07) Danajamin Nasional Berhad
08) Kurnia Insurans (Malaysia) Berhad
09) Lonpac Insurance Berhad
10) MSIG Insurance (Malaysia) Berhad
11) Multi-Purpose Insurans Berhad
12) Overseas Assurance Corporation (Malaysia) Berhad
13) Pacific & Orient Insurance Co. Berhad
14) The Pacific Insurance Berhad
15) Progressive Insurance Berhad
16) QBE Insurance (Malaysia) Berhad
17) RHB Insurance Berhad
18) Tokio Marine Insurans (Malaysia) Berhad
19) Tune Insurance Malaysia Berhad
20) Uni.Asia General Insurance Berhad
No.
01) ACE Jerneh Insurance Berhad
02) AIG Malaysia Insurance Berhad
03) AXA Affin General Insurance Berhad
04) Allianz General Insurance Company (Malaysia) Berhad
05) AmG Insurance Berhad
06) Berjaya Sompo Insurance Berhad
07) Danajamin Nasional Berhad
08) Kurnia Insurans (Malaysia) Berhad
09) Lonpac Insurance Berhad
10) MSIG Insurance (Malaysia) Berhad
11) Multi-Purpose Insurans Berhad
12) Overseas Assurance Corporation (Malaysia) Berhad
13) Pacific & Orient Insurance Co. Berhad
14) The Pacific Insurance Berhad
15) Progressive Insurance Berhad
16) QBE Insurance (Malaysia) Berhad
17) RHB Insurance Berhad
18) Tokio Marine Insurans (Malaysia) Berhad
19) Tune Insurance Malaysia Berhad
20) Uni.Asia General Insurance Berhad
Life and General Insurance Business
1) American International Assurance Bhd
1) American International Assurance Bhd
General Information
HQ Address: Menara AIA, No. 99, Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 2056 1111
Facsimile: +603 2056 2992
Website: www.aia.com.my
Complaints Unit
Department Name: Customer Relations Unit
Contact: Mr Chen Seong Onn
Address: Level 7, Menara AIA, 99 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 2056 3715
Facsimile: +603 2056 3791
E-mail: SeongOnn.chen@aia.com
2) Etiqa Insurance Berhad
General Information
HQ Address: Level 19, Tower C, Dataran Maybank, No. 1, Jalan Maarof, 59000 Kuala Lumpur, Malaysia.
Telephone: +603 2176 9000 / 9200
Facsimile: +603 2176 9090
Website: www.etiqa.com.my
Complaints Unit
Department Name: Complaint Management Unit
Contact: Rahayu Mohamad Anuar
Address: Level 4, Tower C, Dataran Maybank, No 1 Jalan Maarof, 59000 Kuala Lumpur, Malaysia.
Telephone: 1-300-13-8888
Facsimile: +603 2785 3093
E-mail: info@etiqa.com.my
3) ING Insurance Berhad
General Information
HQ Address: Menara ING, 84 Jalan Raja Chulan, P.O. Box 10846, 50927 Kuala Lumpur, Malaysia.
Telephone: +603 2058 4838
Facsimile: +603 2161 0549
Website: www.ing.com.my
Complaints Unit
Department Name: Customer Care
Contact: Ms Koid Seow Peng
Address: Menara ING, 84 Jalan Raja Chulan, 50927 Kuala Lumpur, Malaysia.
Telephone: 1 800 88 0303
Facsimile: +603 2711 0175
E-mail: custserve@ing.com.my
4) MCIS Zurich Insurance Berhad
General Information
HQ Address: Wisma MCIS Zurich, Jalan Barat, 46200 Petaling Jaya, Selangor, Malaysia.
Telephone: +603 7955 2577
Facsimile: +603 7957 1562
Website: www.mciszurich.com.my
Complaints Unit
Department Name: Complaint Unit
Contact: Naomi Santhanasamy
Address: Wisma MCIS Zurich, Jalan Barat, 46200 Petaling Jaya, Selangor, Malaysia.
Telephone: +603 7652 3956
Facsimile: +603 7955 6332
E-mail: naomi.santhanasamy@mciszurich.com.my
5) Prudential Assurance Malaysia Berhad
General Information
HQ Address: Level 17, Menara Prudential, No. 10, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Telephone: +603 2031 8228
Facsimile: +603 2032 3939
Website: www.prudential.com.my
Complaints Unit
Department Name: Customer Engagement
Contact: Complaints Unit
Address: Level 3, Menara Prudential, No. 10, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Telephone: +603 2116 0460
Facsimile: +603 2166 0599
E-mail: prufeedback@prudential.com.my
6) Zurich Insurance Malaysia Berhad
General Information
HQ Address: Aras 11, Menara Zurich, No. 12, Jalan Dewan Bahasa 50460 Kuala Lumpur, Malaysia.
Telephone: +603 2146 8000
Facsimile: +603 2142 5863
Website: www.zurich.com.my
Complaints Unit
Department Name: Complaint unit
Contact: Ms Cheah Siew Ming
Address: Aras 11, Menara Zurich, No. 12, Jalan Dewan Bahasa 50460 Kuala Lumpur, Malaysia.
Telephone: +6 03 2146 8000 / 2146 8357 (D/L)
Facsimile: +6 03 2144 1622
E-mail: siewming.cheah@zurich.com.my
Life Insurance Business Only
1) AXA Affin Life Insurance Berhad
General Information
HQ Address: 8th Floor, Chulan Tower, No. 3, Jalan Conlay, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 2117 6688
Facsimile: +603 2117 3698
Website: www.axa-affin.com
Complaints Unit
Department Name: Customer Care
Contact: Carol Leong, Customer Care Manager
Address: Tingkat 8, Chulan Tower, No. 3 Jalan Conlay, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 2117 6688
Facsimile: +603 2117 6768
E-mail: customer.care@axa-life.com.my
2) Allianz Life Insurance Malaysia Berhad
General Information
HQ Address: 8th Floor, Chulan Tower, No. 3, Jalan Conlay, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 2117 6688
Facsimile: +603 2117 3698
Website: www.axa-affin.com
Complaints Unit
Department Name: Customer Care
Contact: Carol Leong, Customer Care Manager
Address: Tingkat 8, Chulan Tower, No. 3 Jalan Conlay, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 2117 6688
Facsimile: +603 2117 6768
E-mail: customer.care@axa-life.com.my
2) Allianz Life Insurance Malaysia Berhad
General Information
HQ Address: Suite 3A-15, Level 15, Block 3A, Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia.
Telephone: +603 2264 1188 / 2264 0688
Facsimile: +603 2264 1199
Website: www.allianz.com.my
Complaints Unit
Department Name: Complaints Unit, Customer Service Department
Contact: Mr. Murali Raja / Ms. Jamie Seow Boon Kia
Address: Ground Floor, Block 2A, Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia.
Telephone: +603 2263 6002
Facsimile: +603 2264 0520
E-mail: customer.service@allianz.com.my
3) AmLife Insurance Berhad
General Information
HQ Address: 9th Floor, Bangunan AmAssurance, 1 Jalan Lumut, 50400 Kuala Lumpur, Malaysia.
Telephone: +603 4047 8000
Facsimile: +603 4043 8680
Website: www.ambg.com.my
Complaints Unit
Department Name: Customer Relationship Unit
Contact: Ms Juliet Ng Pei Sze
Address: Customer Relationship Unit, 9th Floor, Bangunan AmAssurance, No. 1 Jalan Lumut, 50400 Kuala Lumpur, Malaysia.
Telephone: +60 3 4047 8100
Facsimile: +60 3 2171 3000
E-mail: feedback-amlife@ambankgroup.com
4) CIMB Aviva Assurance Berhad
General Information
HQ Address: Level 11, No. 338, Jalan Tuanku Abdul Rahman, 50100 Kuala Lumpur, Malaysia.
Telephone: +603 2612 3600
Facsimile: +603 2698 7035
Website: www.cimbaviva.com
Complaints Unit
Department Name: Customer Services
Contact: Pn Fidya Saleh
Address: Level 7, No. 338, Jalan Tuanku Abdul Rahman, 50100 Kuala Lumpur, Malaysia.
Facsimile: +603 2698 7035
Website: www.cimbaviva.com
Complaints Unit
Department Name: Customer Services
Contact: Pn Fidya Saleh
Address: Level 7, No. 338, Jalan Tuanku Abdul Rahman, 50100 Kuala Lumpur, Malaysia.
Telephone: +603 2614 3535
Facsimile: +603 2614 3550
E-mail: fidyasaleh@cimbaviva.com
5) Great Eastern Life Assurance (Malaysia) Berhad
Facsimile: +603 2614 3550
E-mail: fidyasaleh@cimbaviva.com
5) Great Eastern Life Assurance (Malaysia) Berhad
General Information
HQ Address: Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 4259 8888
Facsimile: +603 4259 8000
Website: greateasternlife.com/my
Complaints Unit
Department Name: Complaint Handling Unit
Contact: Chia Chun Yung
Address: Great Eastern Life Assurance (Malaysia) Berhad, Complaints Handling Unit, Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 4813 3738
Facsimile: +603 4259 8397
E-mail: feedback@greateasternlife.com
6) Hong Leong Assurance Berhad
General Information
HQ Address: Level 3, Tower B, PJ City Development, No. 15A Jalan 219, Seksyen 51A, 46100 Petaling Jaya, Selangor, Malaysia.
Telephone: +603 7650 1818
Facsimile: +603 7650 1991
Website: www.hla.com.my
Complaints Unit
Department Name: Call Centre & Customer Service
Contact: Ms Lim Lee Peng / Ms Vemala Nathan
Address: Level 3, Tower B, PJ City Development, No. 15A Jalan 219, Seksyen 51A, 46100 Petaling Jaya, Selangor, P.O. Box 120, 46710 Petaling Jaya, Selangor, Malaysia.
Telephone: +60 3 7650 1818 (GL) / 7650 1288 (Customer Service)
Facsimile: +60 3 7650 1299
E-mail: csiu@hla.hongleong.com.my / lplim@hla.hongleong.com.my / vemala@hla.hongleong.com.my
7) Manulife Insurance Berhad
General Information
HQ Address: Menara John Hancock, Jalan Gelenggang, Bukit Damansara, 50490 Kuala Lumpur, Malaysia.
Telephone: +603 2719 9228
Facsimile: +603 2094 0972
Website: www.manulife.com.my
Complaints Unit
Department Name: Customer Complaint Unit
Contact: Foong Yee Ping
Address: Manulife Insurance (Malaysia) Berhad, Customer Complaint Unit, P.O. Box 10312, 50710 Kuala Lumpur, Malaysia.
Telephone: +603 2095 7612 / 2095 7613
Facsimile: +603 2092 2960
E-mail: service@manulife.com.my
8)Tokio Marine Life Insurance Malaysia Bhd
Facsimile: +603 2092 2960
E-mail: service@manulife.com.my
8)Tokio Marine Life Insurance Malaysia Bhd
General Information
HQ Address: (formerly known as TM Asia Life Malaysia Bhd.)
Ground Floor, Menara Tokio Marine Life, 189, Jalan Tun Razak, 50400 Kuala Lumpur,
Malaysia.
Telephone: +603 2059 6188
Facsimile: +60 3 2162 8068
Website: www.tokiomarinelife.com.my
Complaints Unit
Department Name: Customer Service Centre
Contact: Ms Summer Liew | Ms Sheena Jayne
Address: (formerly known as TM Asia Life Malaysia Bhd.)
Ground Floor, Menara Tokio Marine Life, 189, Jalan Tun Razak, 50400 Kuala Lumpur,
Malaysia.
Facsimile: +60 3 2162 8068
Website: www.tokiomarinelife.com.my
Complaints Unit
Department Name: Customer Service Centre
Contact: Ms Summer Liew | Ms Sheena Jayne
Address: (formerly known as TM Asia Life Malaysia Bhd.)
Ground Floor, Menara Tokio Marine Life, 189, Jalan Tun Razak, 50400 Kuala Lumpur,
Malaysia.
Telephone: +603 2059 6188
Facsimile: +603 2164 0988
E-mail: customercare@tokiomarinelife.com.my
9) Uni.Asia Life Assurance Berhad
Facsimile: +603 2164 0988
E-mail: customercare@tokiomarinelife.com.my
9) Uni.Asia Life Assurance Berhad
General Information
HQ Address: Tingkat 8, Bangunan Uni.Asia, 16, Jalan Tun Tan Siew Sin, 50050 Kuala Lumpur,
Malaysia.
Telephone: +60 3 2072 1775
Facsimile: +60 3 2031 4689
Website: www.uniasialife.com.my
Complaints Unit
Department Name: Complaints Unit
Contact: Lim Poh Yeow (Assistant General Manager) / Andrew Lee Poh Chuan (Manager)
Address: Bangunan Uni.Asia, 16 Jalan Tun Tan Siew Sin, 50050 Kuala Lumpur,
Malaysia.
Facsimile: +60 3 2031 4689
Website: www.uniasialife.com.my
Complaints Unit
Department Name: Complaints Unit
Contact: Lim Poh Yeow (Assistant General Manager) / Andrew Lee Poh Chuan (Manager)
Address: Bangunan Uni.Asia, 16 Jalan Tun Tan Siew Sin, 50050 Kuala Lumpur,
Malaysia.
Telephone: +603 2687 2000
Facsimile: +603 2032 2739
E-mail: lpy@uniasialife.com.my, lpc@uniasialife.com.my
Facsimile: +603 2032 2739
E-mail: lpy@uniasialife.com.my, lpc@uniasialife.com.my
General Insurance Business Only
01) ACE Jerneh Insurance Berhad
General Information
HQ Address: Wisma ACE Jerneh, 38 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Telephone: +603 2116 3300
Facsimile: +603 2142 6672
Website: www.acejerneh.com.my
Complaints Unit
Department Name: Customer Complaints Unit
Contact: 1. Yvonne Yu (General Enquiries) 2.Chan Wai Khoon (Accident & Health / Travel Insurance)
Address: Wisma ACE Jerneh, 38 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Telephone: +603 2116 3321 / +603 2058 3168
Facsimile: +603 2142 6672 / +603 2032 5472
E-mail: Inquiries.MY@acegroup.com
02) AIG Malaysia Insurance Berhad
General Information
HQ Address: Level 18 Menara Worldwide, 198 Jalan Bukit Bintang, 55100 Kuala Lumpur,Malaysia.
Telephone: +603 2118 0188
Facsimile: +603 2118 0288
Website: www.aig.my
Complaints Unit
Department Name: Complaint Handling Unit
Contact: Subashini Katrikassi
Address: Customer Care, Level 18, Menara Worldwide, 198 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.
Telephone: 1 800 8888 11 or +603 2118 0188
Facsimile: +603 2118 0288
E-mail: AIGMYCare@aig.com
03) AXA Affin General Insurance Berhad
General Information
HQ Address: Ground Floor, Wisma Goldhill,67 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia.
Telephone: +603 2170 8282
Facsimile: +603 2032 3131
Website: www.axa.com.my
Complaints Unit
Department Name: Customers Complaint Unit
Contact: Ang Puay Yoke / Michael Rajoo / Wo Yoke Fong
Address: Tingkat 23, Wisma Goldhill, 67, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia.
Telephone: +603 2170 8282 / 2170 8370 / 2170 8270
Facsimile: +603 2031 6393
E-mail: puayyoke.ang@axa.com.my / michael.rajoo@axa.com.my / yokefong.wo@axa.com.my
04) Allianz General Insurance Company (Malaysia) Berhad
HQ Address: Ground Floor, Wisma Goldhill,67 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia.
Telephone: +603 2170 8282
Facsimile: +603 2032 3131
Website: www.axa.com.my
Complaints Unit
Department Name: Customers Complaint Unit
Contact: Ang Puay Yoke / Michael Rajoo / Wo Yoke Fong
Address: Tingkat 23, Wisma Goldhill, 67, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia.
Telephone: +603 2170 8282 / 2170 8370 / 2170 8270
Facsimile: +603 2031 6393
E-mail: puayyoke.ang@axa.com.my / michael.rajoo@axa.com.my / yokefong.wo@axa.com.my
04) Allianz General Insurance Company (Malaysia) Berhad
General Information
HQ Address: Suite 3A-15, Level 15, Block 3A, Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia.
Telephone: +603 2264 1188 / 2264 0688
Facsimile: +603 2264 1199
Website: www.allianz.com.my
Complaints Unit
Department Name: Complaints Unit, Customer Service Department
Contact: Mr. Murali Raja / Ms. Rasyikah Mohd Razali
Address: Suite 3A-15, Level 15, Block 3A, Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia.
Telephone: +603 2264 0520
Facsimile: +603 2264 0602
E-mail: customer.service@allianz.com.my
05) AmG Insurance Berhad
HQ Address: Suite 3A-15, Level 15, Block 3A, Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia.
Telephone: +603 2264 1188 / 2264 0688
Facsimile: +603 2264 1199
Website: www.allianz.com.my
Complaints Unit
Department Name: Complaints Unit, Customer Service Department
Contact: Mr. Murali Raja / Ms. Rasyikah Mohd Razali
Address: Suite 3A-15, Level 15, Block 3A, Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia.
Telephone: +603 2264 0520
Facsimile: +603 2264 0602
E-mail: customer.service@allianz.com.my
05) AmG Insurance Berhad
General Information
HQ Address: Level 13A, Bangunan AmAssurance, No. 1, Jalan Lumut, 50400 Kuala Lumpur, Malaysia.
Telephone: +603 4047 8000
Facsimile: +603 4045 3520
Website: www.amassurance.com.my
Complaints Unit
Department Name: Compliance Unit, Compliance & Operational Assurance Department
Contact: Johisham Jamaludin
Address: Level 13A, Bangunan AmAssurance, No. 1, Jalan Lumut, 50400 Kuala Lumpur, Malaysia.
Telephone: +603 4045 2320
Facsimile: +603 4045 3520
E-mail: feedback-amg@ambankgroup.com
06) Berjaya Sompo Insurance Berhad
HQ Address: Level 13A, Bangunan AmAssurance, No. 1, Jalan Lumut, 50400 Kuala Lumpur, Malaysia.
Telephone: +603 4047 8000
Facsimile: +603 4045 3520
Website: www.amassurance.com.my
Complaints Unit
Department Name: Compliance Unit, Compliance & Operational Assurance Department
Contact: Johisham Jamaludin
Address: Level 13A, Bangunan AmAssurance, No. 1, Jalan Lumut, 50400 Kuala Lumpur, Malaysia.
Telephone: +603 4045 2320
Facsimile: +603 4045 3520
E-mail: feedback-amg@ambankgroup.com
06) Berjaya Sompo Insurance Berhad
General Information
HQ Address: 18th Floor, Office Block, Berjaya Plaza, 12 Jalan Imbi, 55100 Kuala Lumpur, Malaysia.
Telephone: +603 2141 3323
Facsimile: +603 2142 4782
Website: www.bgi.com.my
Complaints Unit
Department Name: Customer Service
Contact: Ms. Evelyn Chong
Address: 18th Floor, Menara BGI, Plaza Berjaya, 12, Jalan Imbi, 55100 Kuala Lumpur, Malaysia.
Telephone: +603 2144 5477
Facsimile: +603 2141 9205
E-mail: evelyn@berjayasompo.com.my
07) Danajamin Nasional Berhad
General Information
HQ Address: Level 25, The Gardens North Tower, Mid Valley City Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia.
Telephone: +603 2299 2000
Facsimile: +603 2299 2100
Website: www.danajamin.com
08) Kurnia Insurans (Malaysia) Berhad
General Information
HQ Address: Menara Kurnia, Blok B4, Leisure Commerce Square, No. 9 Jln PJS 8/9, 46150 Petaling Jaya, Selangor, Malaysia.
Telephone: +603 7875 3333
Facsimile: +603 7875 9933
Website: www.kurnia.com
Complaints Unit
Department Name: Public Complaint Unit
Contact: Mdm. Lee Khim Kee / Ms. Daphnie Lau / Mr. John Nicholas
Address: Menara Kurnia, Blok B4, Pusat Dagang Setia Jaya, No. 9, Jalan PJS 8/9, 46150 Petaling Jaya, Selangor, Malaysia.
Telephone: +603 7876 1158
Facsimile: +603 7876 0891
E-mail: helpdesk@kurnia.com / customercomplaint@kurnia.com
09) Lonpac Insurance Berhad
General Information
HQ Address: 7th, 21st - 23rd Floor, Public Bank Building, 6 Jalan Sultan Sulaiman, 50000 Kuala Lumpur, Malaysia.
Telephone: +603 2262 8688 / 2723 7888
Facsimile: +603 2078 7455
Website: www.lonpac.com
Complaints Unit
Department Name: Customer Service/Complaints Unit
Contact: Puan Noor Hayati binti Yaacob (Customer Service Manager)
Address: LG Floor, Bangunan Public Bank, No. 6, Jalan Sultan Sulaiman, 50000 Kuala Lumpur, Malaysia.
Telephone: +603 2262 8666
Facsimile: +603 2715 1332
E-mail: complaint@lonpac.com
10) MSIG Insurance (Malaysia) Berhad
General Information
HQ Address: Level 29, Menara Weld, 76 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia.
Telephone: +603 2050 8228
Facsimile: +603 2026 8086
Website: www.msig.com.my
Complaints Unit
Department Name: Customer Service Department
Contact: Agnes Ang Cheng Wooi
Address: Level 22, Menara Weld, 76, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia.
Telephone: +603 2050 8294
Facsimile: +603 2070 1454
E-mail: agnes_ang@my.msig-asia.com
11) Multi-Purpose Insurans Berhad
General Information
HQ Address: 9th Floor, Menara Multi-Purpose, Capital Square, 8 Jalan Munshi Abdullah, 50100 Kuala Lumpur, Malaysia.
Telephone: +603 2691 9888
Facsimile: +603 2694 5758 / 5759
Website: www.mpib.com.my
Complaints Unit
Department Name: Customer Complaint Unit
Contact: Ho Sook Weng
Address: 8th Floor, Menara Multi-Purpose, Capital Square, No. 8, Jalan Munshi Abdullah, 50100 Kuala Lumpur, Malaysia.
Telephone: +603 2034 9888 ext 2139
Facsimile: +603 2692 4716
E-mail: swho@mpib.com.my
12) Overseas Assurance Corporation (Malaysia) Berhad
General Information
HQ Address: Level 18, Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 4259 7888
Facsimile: +603 4813 2737
Website: www.oac.com.my
Complaints Unit
Department Name: Complaint Handling Unit
Contact: Chong Kah Lay / Corinne Hor
Address: Level 18, Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 4259 7929 (Chong Kah Lay) / +6012 6888 645 (Corinne)
Facsimile: +603 4813 3798 (Corinne)
E-mail: klchong@oac.com.my / Corinneevelynhor@greateasternlife.com
13) Pacific & Orient Insurance Co. Berhad
HQ Address: Level 18, Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 4259 7888
Facsimile: +603 4813 2737
Website: www.oac.com.my
Complaints Unit
Department Name: Complaint Handling Unit
Contact: Chong Kah Lay / Corinne Hor
Address: Level 18, Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 4259 7929 (Chong Kah Lay) / +6012 6888 645 (Corinne)
Facsimile: +603 4813 3798 (Corinne)
E-mail: klchong@oac.com.my / Corinneevelynhor@greateasternlife.com
13) Pacific & Orient Insurance Co. Berhad
General Information
HQ Address: 11th Floor, Wisma Bumi Raya, 10 Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.
Telephone: +603 2698 5033
Facsimile: +603 2693 8145
Website: www.pacific-orient.com/poi/
Complaints Unit
Department Name: Complaint
Contact: Liew Moy Yon
Address: 11th Floor, Wisma Bumi Raya, No. 10, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.
Telephone: +603 2698 5033 (Ext. 3471)
Facsimile: +603 2692 6700
E-mail: helenyee@pacific-orient.com
14) The Pacific Insurance Berhad
General Information
HQ Address: 6th Floor, Menara Prudential, 10, Jalan Sultan Ismail, Peti Surat 12490, 50780 Kuala Lumpur, Malaysia.
Telephone: +603 2072 6633
Facsimile: +603 2070 1881
Website: www.pacificinsurance.com.my
Complaints Unit
Department Name: Complaints Monitoring Unit
Contact: Ong Boon Hock
Address: Level 6, Menara Prudential, No. 10, Jalan Sultan Ismail, 50780 Kuala Lumpur, Malaysia.
Telephone: +603 2176 1188
Facsimile: +603 2026 3898
E-mail: bhong@pacificinsurance.com.my
15) Progressive Insurance Berhad
General Information
HQ Address: 9 & 10 Floor, Berjaya Plaza, 12 Jalan Imbi, 55100 Kuala Lumpur, Malaysia.
Telephone: +603 2141 0044
Facsimile: +603 2141 8257 / 2144 4528
Website: www.progressiveinsurance.com.my
Complaints Unit
Department Name: Complaint Unit
Contact: Ganesan Ramachandran
Address: 9th & 10th Floor, Menara BGI, Plaza Berjaya, No. 12, Jalan Imbi, 55100 Kuala Lumpur, Malaysia.
Telephone: +603 2118 8111
Facsimile: +603 2118 8101/8102
E-mail: ganesan@progressiveinsurance.com.my
16) QBE Insurance (Malaysia) Berhad
General Information
HQ Address: No. 638, Level 6 & 7, Block B1, Pusat Dagang Setia Jaya, (Leisure Commerce Square), No. 9 Jalan PJS 8/9, 46150 Petaling Jaya, Selangor, Malaysia.
Telephone: +603 7861 8400
Facsimile: +603 7873 7430
Website: www.qbe.com.my
Complaints Unit
Department Name: Complaint Unit
Contact: Shirlyn Lim Seow Ling/Hardev Singh (78618622)
Address: No. 638, Level 6, Block B1, Pusat Dagang Setia Jaya (Leisure Commerce Square), No. 9, Jalan PJS 8/9, 46150 Petaling Jaya, Selangor, Malaysia.
Telephone: +603 7861 8763
Facsimile: +603 7873 7430
E-mail: shirlyn@qbe.com.my / hardevs@qbe.com.my
17) RHB Insurance Berhad
General Information
HQ Address: Level 10, Tower One, RHB Centre, Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia.
Telephone: +603 9281 2731
Facsimile: +603 9281 2729
Website: www.rhb.com.my/insurance/main/
Complaints Unit
Department Name: Complaint Unit
Contact: Ahmad Zaidi Khairuddin
Address: Level 8, Tower One, RHB Centre, Jalan Tun Razak, 50726 Kuala Lumpur, Malaysia.
Telephone: +603 9280 3173
Facsimile: +603 9281 2729
E-mail: zaidi@rhbinsurance.com.my
18) Tokio Marine Insurans (Malaysia) Berhad
General Information
HQ Address: 29 - 31 Floor, Menara Dion, 27 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Telephone: +603 2026 9808
Facsimile: +603 2026 9708
Website: www.tokiomarine.com.my
Complaints Unit
Department Name: Complaint Unit
Contact: Lim Chong Beng / Hasliza Bte Hashim / Wong Wai Kit
Address: 29 - 31st Floors, Menara Dion, 27 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Telephone: +603 2026 9808
Facsimile: +603 2026 9708
E-mail: cblim@tokiomarine.com.my
19) Tune Insurance Malaysia Berhad
General Information
HQ Address: Bangunan Tune Insurance, 36 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 2070 2828
Facsimile: +603 2072 4150
Website: www.tuneinsurance.com
Complaints Unit
Department Name: Legal & Compliance Department
Contact: Kathiravan a/l Balakrishnan, Manager
Address: Bangunan Tune Insurance, 36 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
Telephone: +603 2070 2828 ext 255
Facsimile: +603 2070 3657
E-mail: kathiravan.balakrishnan@tuneinsurance.com
20) Uni.Asia General Insurance Berhad
General Information
HQ Address: Menara Uni.Asia, 1008 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Telephone: +603 2693 8111
Facsimile: +603 2693 0111
Website: www.uniasiageneral.com.my
Complaints Unit
Department Name: Customer Complaints
Contact: Ms Nages
Address: 9th Floor, Menara Uni.Asia, 1008 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Telephone: +603 2693 2870
Facsimile: +603 2693 1611
E-mail: customercare@uniasiageneral.com.my
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BNMLINK & TELELINK
Bank Negara Malaysia Laman Informasi Nasihat dan Khidmat (BNMLINK) represents one of Bank Negara Malaysia’s important points of contact with the general public. BNMLINK acts as a centralised point of contact to facilitate a rapid and effective response for members of the public and small and medium enterprises (SMEs) in matters related to the financial sector. BNMLINK through its exhibitions, self-service kiosks and booklets also provide consumer financial education as well as awareness on the role of Bank Negara Malaysia in nation building to the public.
BNMLINK provides walk-in customer services and operates from Monday - Friday, 9.00 a.m. - 5.00 p.m. at our headquarters in Kuala Lumpur .
Click here to visit the BNMLINK website.
BNMTELELINK complements the walk-in counter services of BNMLINK for the general public and can be contacted directly either by telephone, fax, letter or email.
Members of the public can contact BNMLINK and BNMTELELINK for information, enquiries or redress in the areas of conventional and Islamic banking, insurance and takaful, advisory services for small and medium enterprises, foreign exchange administration and other matters under Bank Negara Malaysia's purview.
Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Ground Floor, D Block,
Jalan Dato' Onn
50480 Kuala Lumpur
Tel : +603-2698-8044 extension 8950 / 8958 (BNMLINK general line)
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
Contact Centre (BNMTELELINK)
Laman Informasi Nasihat dan Khidmat (LINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: +603-2174-1717)
Fax: +603-2174-1515
E-mail: bnmtelelink@bnm.gov.my
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
BNMLINK & TELELINK
Complaint units of financial institutions
Biro Kredit (Credit Bureau)
Agensi Kaunseling dan Pengurusan Kredit (AKPK)
Financial Mediation Bureau (FMB)
BNMLINK & TELELINK
Go to BNMLINK WebsiteBank Negara Malaysia Laman Informasi Nasihat dan Khidmat (BNMLINK) represents one of Bank Negara Malaysia’s important points of contact with the general public. BNMLINK acts as a centralised point of contact to facilitate a rapid and effective response for members of the public and small and medium enterprises (SMEs) in matters related to the financial sector. BNMLINK through its exhibitions, self-service kiosks and booklets also provide consumer financial education as well as awareness on the role of Bank Negara Malaysia in nation building to the public.
BNMLINK provides walk-in customer services and operates from Monday - Friday, 9.00 a.m. - 5.00 p.m. at our headquarters in Kuala Lumpur .
Click here to visit the BNMLINK website.
http://www.bnm.gov.my/bnmlink/index.htm
BNMTELELINK complements the walk-in counter services of BNMLINK for the general public and can be contacted directly either by telephone, fax, letter or email.
Members of the public can contact BNMLINK and BNMTELELINK for information, enquiries or redress in the areas of conventional and Islamic banking, insurance and takaful, advisory services for small and medium enterprises, foreign exchange administration and other matters under Bank Negara Malaysia's purview.
Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Ground Floor, D Block,
Jalan Dato' Onn
50480 Kuala Lumpur
Tel : +603-2698-8044 extension 8950 / 8958 (BNMLINK general line)
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
Contact Centre (BNMTELELINK)
Laman Informasi Nasihat dan Khidmat (LINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: +603-2174-1717)
Fax: +603-2174-1515
E-mail: bnmtelelink@bnm.gov.my
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
Complaint units of financial institutions
As a consumer, it is your right and responsibility to address any dissatisfaction or discrepancy with your financial service provider. All commercial banks, Islamic banks, insurance companies, takaful operators and card issuers that are regulated by Bank Negara Malaysia have established dedicated complaints units in their respective organizations to address and respond to complaints in a timely manner.
If you have a complaint about the products or services of your financial service provider, or you are not satisfied with any action taken by your financial service provider, you should first try to resolve the complaints with the complaints unit of your financial service provider.
You can look for the details of your financial service provider’s complaints unit and the officer in charge by following these links:
Licensed banking institutions in Malaysia
Licensed Insurance companies & Takaful operators
List of Issuers of Credit Cards, Charge Cards, E-money and Remittance Service Providers
To learn more about how to make a complaint, please visit the bankinginfo and insuranceinfo website:
Financial Mediation Bureau (FMB)
The Financial Mediation Bureau (FMB) is an independent body set up to help settle disputes between you and your financial service providers who are its members.
The FMB provides consumers with a platform for an objective and timely resolution of disputes, claims and complaints arising from services provided by the member financial institutions (presently comprising the commercial banks, Islamic banks, investment banks, insurance companies, takaful operators, development financial institutions and card issuers that are regulated by Bank Negara Malaysia).
The FMB provides you with a fast, convenient and efficient avenue to refer your disputes for resolution as an alternative to the courts. These disputes may be banking/financial related as well as insurance and takaful related.
The services of the FMB is offered free of charge to you.
For more information and to learn how FMB may help you, please visit the FMB's website.
http://www.fmb.org.my/
Bank Negara Malaysia Laman Informasi Nasihat dan Khidmat (BNMLINK) represents one of Bank Negara Malaysia’s important points of contact with the general public. BNMLINK acts as a centralised point of contact to facilitate a rapid and effective response for members of the public and small and medium enterprises (SMEs) in matters related to the financial sector. BNMLINK through its exhibitions, self-service kiosks and booklets also provide consumer financial education as well as awareness on the role of Bank Negara Malaysia in nation building to the public.
BNMLINK provides walk-in customer services and operates from Monday - Friday, 9.00 a.m. - 5.00 p.m. at our headquarters in Kuala Lumpur .
Click here to visit the BNMLINK website.
BNMTELELINK complements the walk-in counter services of BNMLINK for the general public and can be contacted directly either by telephone, fax, letter or email.
Members of the public can contact BNMLINK and BNMTELELINK for information, enquiries or redress in the areas of conventional and Islamic banking, insurance and takaful, advisory services for small and medium enterprises, foreign exchange administration and other matters under Bank Negara Malaysia's purview.
Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Ground Floor, D Block,
Jalan Dato' Onn
50480 Kuala Lumpur
Tel : +603-2698-8044 extension 8950 / 8958 (BNMLINK general line)
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
Contact Centre (BNMTELELINK)
Laman Informasi Nasihat dan Khidmat (LINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: +603-2174-1717)
Fax: +603-2174-1515
E-mail: bnmtelelink@bnm.gov.my
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
BNMLINK & TELELINK
Complaint units of financial institutions
Biro Kredit (Credit Bureau)
Agensi Kaunseling dan Pengurusan Kredit (AKPK)
Financial Mediation Bureau (FMB)
BNMLINK & TELELINK
Go to BNMLINK WebsiteBank Negara Malaysia Laman Informasi Nasihat dan Khidmat (BNMLINK) represents one of Bank Negara Malaysia’s important points of contact with the general public. BNMLINK acts as a centralised point of contact to facilitate a rapid and effective response for members of the public and small and medium enterprises (SMEs) in matters related to the financial sector. BNMLINK through its exhibitions, self-service kiosks and booklets also provide consumer financial education as well as awareness on the role of Bank Negara Malaysia in nation building to the public.
BNMLINK provides walk-in customer services and operates from Monday - Friday, 9.00 a.m. - 5.00 p.m. at our headquarters in Kuala Lumpur .
Click here to visit the BNMLINK website.
http://www.bnm.gov.my/bnmlink/index.htm
BNMTELELINK complements the walk-in counter services of BNMLINK for the general public and can be contacted directly either by telephone, fax, letter or email.
Members of the public can contact BNMLINK and BNMTELELINK for information, enquiries or redress in the areas of conventional and Islamic banking, insurance and takaful, advisory services for small and medium enterprises, foreign exchange administration and other matters under Bank Negara Malaysia's purview.
Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Ground Floor, D Block,
Jalan Dato' Onn
50480 Kuala Lumpur
Tel : +603-2698-8044 extension 8950 / 8958 (BNMLINK general line)
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
Contact Centre (BNMTELELINK)
Laman Informasi Nasihat dan Khidmat (LINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: +603-2174-1717)
Fax: +603-2174-1515
E-mail: bnmtelelink@bnm.gov.my
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
Complaint units of financial institutions
As a consumer, it is your right and responsibility to address any dissatisfaction or discrepancy with your financial service provider. All commercial banks, Islamic banks, insurance companies, takaful operators and card issuers that are regulated by Bank Negara Malaysia have established dedicated complaints units in their respective organizations to address and respond to complaints in a timely manner.
If you have a complaint about the products or services of your financial service provider, or you are not satisfied with any action taken by your financial service provider, you should first try to resolve the complaints with the complaints unit of your financial service provider.
You can look for the details of your financial service provider’s complaints unit and the officer in charge by following these links:
Licensed banking institutions in Malaysia
Licensed Insurance companies & Takaful operators
List of Issuers of Credit Cards, Charge Cards, E-money and Remittance Service Providers
To learn more about how to make a complaint, please visit the bankinginfo and insuranceinfo website:
Financial Mediation Bureau (FMB)
The Financial Mediation Bureau (FMB) is an independent body set up to help settle disputes between you and your financial service providers who are its members.
The FMB provides consumers with a platform for an objective and timely resolution of disputes, claims and complaints arising from services provided by the member financial institutions (presently comprising the commercial banks, Islamic banks, investment banks, insurance companies, takaful operators, development financial institutions and card issuers that are regulated by Bank Negara Malaysia).
The FMB provides you with a fast, convenient and efficient avenue to refer your disputes for resolution as an alternative to the courts. These disputes may be banking/financial related as well as insurance and takaful related.
The services of the FMB is offered free of charge to you.
For more information and to learn how FMB may help you, please visit the FMB's website.
http://www.fmb.org.my/
Malaysia Medical Insurance Organization (MMI)
Your Trusted Malaysia Medical Insurance Risk Management Advisory Provider
Malaysia Medical Insurance Organization (MMI)
Head Office,
158-3-7, BLOK 158, KOMPLEKS MALURI,
JALAN JEJAKA, TAMAN MALURI,CHERAS,
JALAN JEJAKA, TAMAN MALURI,CHERAS,
55100 KUALA LUMPUR, MALAYSIA.
MMI careline +603-92863323
mmicare@medicalinsurance.com.my
www.medicalinsurance.com.my
Please click HERE for MMI Associate Members Application Form
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Any claim or dispute arising out of or in connection with the use of this website, its contents or materials shall be referred to and finally resolved by arbitration in Malaysia in accordance with the Rules of the Kuala Lumpur Regional Centre for Arbitration for the time being in force which rules are deemed to be incorporated by reference to this clause. Any claim or dispute aforementioned shall be governed by and construed in accordance with the laws of Malaysia.
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About this site
THIS SITE HAS BEEN PREPARED BY medicalinsurance.com.my (MMI) AND IS FOR GENERAL INFORMATION PURPOSES ONLY. WHILST EVERY EFFORT IS MADE TO ENSURE THE ACCURACY OF THE INFORMATION CONTAINED IN THIS WEB SITE, medicalinsurance.com.my (MMI), ITS DIRECTORS, EMPLOYEES AND AFFILIATES DO NOT IN ANY WAY REPRESENT OR WARRANT ITS ACCURACY, CURRENCY OR COMPLETENESS OR ACCEPT ANY LIABILITY (IN CONTRACT, TORT OR OTHERWISE) FOR ANY LOSS OR DAMAGE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, ACTUAL, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST INCOME, REVENUE OR PROFITS, LOST OR DAMAGED DATA, OR OTHER COMMERCIAL OR ECONOMIC LOSS, ARISING FROM ANY ERROR, INACCURACY OR OMISSION. NONE OF THE INFORMATION CONTAINED IN THIS SITE MAY BE COPIED, EXCEPT FOR PERSONAL USE, OR REDISTRIBUTED WITHOUT PRIOR WRITTEN PERMISSION OF medicalinsurance.com.my (MMI). THIS WEB SITE IS NOT INTENDED FOR PERSONS LOCATED OR RESIDENT IN JURISDICTIONS, WHICH RESTRICT THE DISTRIBUTION OF INFORMATION, BY US. THOSE PEOPLE ACCESSING THESE PAGES ARE REQUIRED TO INFORM THEMSELVES AND OBSERVE ANY RELEVANT RESTRICTIONS AND medicalinsurance.com.my (MMI) ACCEPTS NO LIABILITY (CONTRACTUAL OR OTHERWISE) IN ANY EVENT.
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Any hypertext links to other web sites are provided for convenience only, and medicalinsurance.com.my (MMI)assumes no responsibility or liability whatsoever for the contents of those other web sites linked to, or any products or services advertised or sold on those web sites.
Our Data Privacy Policy
medicalinsurance.com.my (MMI) is fully committed to protecting the privacy interests of individuals who provide us with information about themselves and to complying with the requirements of the Malaysia law, including without limitation the provisions of any applicable statutes. In doing so, we instruct our staff to comply with strict internal standards of security and confidentiality. The personal data submitted by and collected from you may be used by medicalinsurance.com.my (MMI) and/or any company within the medicalinsurance.com.my (MMI) and/or any of its associated companies, within or outside Malaysia, for direct marketing purposes and in this connection, medicalinsurance.com.my (MMI) may transfer or disclose that information to any of those other companies. medicalinsurance.com.my (MMI) will cease to use the Personal Data for direct marketing purposes if you request us to do so and accordingly the Personal Data will be erased or destroyed.
Availability of Products
The products and services mentioned on this website are available only in Malaysia and to Malaysia citizens, Malaysia Permanent Residents or foreign nationals residing in Malaysia and all transactions are quoted in and payable in Ringgit Malaysia (RM) Currency. Price and availability information is subject to change without notice.
Jurisdiction
Any claim or dispute arising out of or in connection with the use of this website, its contents or materials shall be referred to and finally resolved by arbitration in Malaysia in accordance with the Rules of the Kuala Lumpur Regional Centre for Arbitration for the time being in force which rules are deemed to be incorporated by reference to this clause. Any claim or dispute aforementioned shall be governed by and construed in accordance with the laws of Malaysia.
Copyright © medicalinsurance.com.my
