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- Notify ACPG / AIG personnel immediately after the incident. Claim Form (Discharge Medical Form) and/or Medical Report Form (Certificate of medical Attendance) will be forwarded within 3 working days.
- For prompt claim processing, please ensure that following general documents are submitted.
- Fully Completed Claim Form - Section I
- Medical Report - Section II (The completion of this Section II may be waived for Accident Medical Reimbursement claims not exceeding RM300.00 and provided all the bills or receipts have the doctor's diagnosis.
- Accidental Death
· Fully completed Personal Accident, Hospitalization and Surgical and Critical Illness Claim Notification Form
· Detailed post mortem report/ autopsy report or medical report if post mortem report/
autopsy report is not available
· Death certificate
· Police report and findings on the alleged accident
· Driver’s licence (if deceased was driving at the time of accident)
· Incident report issued by company (if industrial or work related)
· Nominee’s Identity Card (if nominee is stated in the policy) or Claimant’s Identity Card
and Proof of relationship (if no nominee is stated in the policy)
· Letter of Administration/Dstribution Order (if no nominee is stated in the policy or if
nominee is below the age of 18 years) - Permanent Disablement
· Fully completed Personal Accident, Hospitalization and Surgical and Critical Illness Claim Notification Form
· Police report and findings on the alleged accident
· Medical Report form completed by treating doctor
· All available medical reports or any other document to substantiate the claim
· Medical Specialist Report confirming the Permanent Disablement and percentage of
disability for assessment done at the end of the specified period in the respective policy
· Incident report issued by company (if industrial or work related) - Medical Reimbursement
· Fully completed Personal Accident, Hospitalization and Surgical and Critical Illness Claim Notification Form
· Doctor's diagnosis note / Medical Report
· Copy of Hospital Billing Statement
· Original Medical or Payment Receipts - Compassionate Allowance / Death due to Other Cause
· Fully completed Personal Accident, Hospitalization and Surgical and Critical Illness Claim Notification Form
· Medical Report or Detailed Post Mortem Report
· Copy of Other Supporting Documents (e.g. Laboratory Test Result, Histopathology
Report etc.)
· Copy of Death Certificate
· Copy of Nominee’s Identity Card
· Copy of Proof of Relationship (e.g. Marriage Certificate, Birth Certificate, etc.) - Daily Hospital Income
· Fully completed Personal Accident, Hospitalization and Surgical and Critical Illness Claim Notification Form
· Doctor's diagnosis note.
· Proof & Duration of Admission to Hospital - Weekly Indemnity
· Fully completed Claim Notification Form
· Medical Report (If Medical Sick Leave exceeds 14 days OR at the request of AIG Malaysia)
· Copy of Police Report (if related to motor vehicle accident)
· Copy of Medical Sick Leave (MC) - Emergency Accident o/p Treatment
· Fully completed Personal Accident, Hospitalization and Surgical and Critical Illness Claim Notification Form
· Doctor's diagnosis note
· Original Medical or Payment Receipts - Emergency Sickness o/p Treatment
· Fully completed Claim Notification Form
· Doctor’s diagnosis note
· Original Medical or Payment Receipts - Inconvenience Allowance due to Motor Vehicle Accident (MVA)
· Fully completed Personal Accident, Hospitalization and Surgical and Critical Illness Claim Notification Form
· Copy of Police Report - Inconvenience Cash Benefit (for Snatch Theft)
· Fully completed Personal Accident, Hospitalization and Surgical and Critical Illness Claim Notification Form
· Copy of Police Report - Broken Bones
· Fully completed Personal Accident, Hospitalization and Surgical and Critical Illness Claim Notification Form
· Broken Bones Medical Report form completed by treating doctor
· X – Ray Report
· X – Ray Film (if necessary)
· Copy of Hospital Billing Statement / Proof and Duration of Admission to Hospital
(applicable only for policy with Daily Hospital Income benefit)
· Original Medical or Payment Receipts (applicable only for policy with Medical
Reimbursement Benefit) - Critical Illness
· Fully completed Personal Accident, Hospitalization and Surgical and Critical Illness Claim Notification Form.
· Critical Illness Medical Report form completed by the treating doctor.
· Biopsy Report
· Histopathology Report
· All available medical reports and test and laboratory results.
